Returns policy

Returns Policy

At AutoWireX.com, we strive to ensure that you are satisfied with your purchase. However, we understand that sometimes returns may be necessary. Please carefully read our return policy to understand the conditions and procedures for returning items.

1. When We Cover Return Shipping

If we make a mistake or an item is damaged during shipping, we will cover the cost of return shipping. This includes:

  • Shipping the wrong item.
  • If the item is defective upon arrival.
  • If the item is damaged during shipping.

In these situations, please contact us within 14 days of receiving the product, and we will provide you with instructions and a prepaid return shipping label.

2. When the Buyer is Responsible for Return Shipping

For reasons other than our mistakes, the buyer is responsible for return shipping costs. These include but are not limited to:

  • Change of mind: You decide you no longer want the product.
  • Ordered the wrong item: You mistakenly ordered a product that is not compatible or required.
  • Accidental purchase: You unintentionally made a purchase.
  • Not what you expected: The product doesn't meet your expectations, but it matches the description provided.
  • Found a better price elsewhere: You found a similar product at a lower price after placing the order.
  • Ordered by mistake: You placed the order in error.
  • No longer need the item: You don't need the item after receiving it.

In these cases, you will need to return the product to us at your own cost within 30 days of receipt. Please ensure the item is in its original condition, with all packaging, manuals, and accessories included.

3. Refund Conditions

The amount of the refund may vary depending on the condition of the returned item. The following factors may affect the refund amount:

  • Unused, Unopened Items: If the item is returned in its original, unused, and unopened condition, a full refund will be issued (minus any original shipping costs).
  • Used Items: If the item has been used, the refund may be reduced depending on the level of wear or damage.
  • Damaged Items: If the item is returned damaged due to improper handling by the customer, the refund may be reduced or denied entirely.
  • Modified Items: Items that have been modified, altered, or customized in any way by the customer are generally not eligible for a refund.
  • Missing Parts or Packaging: If the item is missing any original accessories, manuals, or packaging, the refund may be reduced to account for the missing components.
  • Clearance or Final Sale Items: Products sold as clearance or final sale are typically not eligible for returns or refunds unless they are defective or damaged during shipping.

4. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Email our customer service team at [your email] within the appropriate return period (14 days for damaged/defective items, 30 days for other reasons). Provide your order number, a description of the issue, and photos if applicable (for defective or damaged items).
  2. Return Authorization: Once we approve your return request, we will provide you with return instructions and, if applicable, a prepaid shipping label.
  3. Pack and Ship the Item: Safely pack the item with all original parts and accessories. Use the provided return label if applicable, or arrange your own shipping method for buyer-responsible returns.
  4. Inspection and Refund: Once we receive the returned item, we will inspect it and issue a refund (or a partial refund, based on the item’s condition) to your original payment method. Please allow 5-7 business days for the refund to be processed after we receive the item.

5. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Custom-made or special-order products.
  • Opened electrical components (e.g., wiring kits, harnesses, or connectors) unless they are defective or damaged.
  • Final sale or clearance items.

6. Restocking Fees

In some cases, a restocking fee of up to 20% may apply, especially for high-value items, products returned in damaged packaging, or items missing components. Restocking fees help cover the administrative and handling costs associated with returned products.

7. Refund Timeline

Once we receive and inspect your returned item, we will process the refund within 5-7 business days. Please note that the refund may take additional time to reflect in your account, depending on your payment provider.

8. Return Shipping Address

Please send all approved returns to the following address:

AutoWireX
PO Box 1902
Cochrane, Alberta, T4C 1B7
Country

Contact Us

If you have any questions about our returns policy or need help with a return, please don’t hesitate to contact us.