Delivery

Delivery Policy

Important Notice:

Shipping carriers may occasionally experience delays due to weather conditions or labor shortages. However, the majority of orders will still arrive within the estimated delivery time displayed during checkout.

Shipping Options for the USA

At AutoWireX.com, we offer a variety of shipping options to best suit your needs. You can choose your preferred shipping method at checkout:

  • Standard Services: UPS Ground, FedEx Ground, DHL Ground, USPS, and Canada Post.
  • Expedited Services: UPS Expedited, FedEx Air, DHL Express, USPS, and Canada Post Priority.
  • Express Services: UPS 2-Day Air, FedEx Express, and DHL Express.

Shipping Fees:

Shipping costs are based on the selected service, product quantity, size, and weight. Please note that our shipping fees are based on direct agreements with our carriers, and we do not charge any handling or processing fees.

Order Processing Time

  • In-Stock Orders: Orders placed before 2 PM (Monday through Friday) are processed the same day or the next business day, with dispatch typically occurring the following day. Orders placed on weekends or public holidays will be processed and dispatched on the next business day.
  • Custom and Limited Production Orders: Custom-made, customized, or limited-production items will be processed and dispatched based on the timeline provided at the time of your order.

While we strive to adhere to our processing and dispatch timelines, please understand that delays can occur due to factors beyond our control (e.g., missed carrier pickups, weather disruptions, or unforeseen emergencies). If such delays exceed reasonable expectations, we will contact you to resolve the situation.

Delivery Address and P.O. Boxes

For security reasons, we only ship to the address registered with our payment processor at the time of purchase. We cannot accept changes to the delivery address after an order has been placed. To ship to a different address, please ensure it is added to your AutoWireX.com account before placing the order.

Tracking Your Order

Once your order is dispatched, we will send you a notification along with the tracking details. You can track your order in two ways:

  • By logging into your AutoWireX.com account and visiting the orders page.
  • Through the shipping carrier's website using the tracking number provided in your order confirmation.

Shipping Options for Canada

For our Canadian customers, we offer the following shipping options at checkout:

  • Standard Services: UPS Ground, Purolator Ground, Loomis Ground, FedEx Ground, DHL Ground, USPS, and Canada Post.
  • Expedited Services: UPS Expedited, FedEx Air, DHL Express, Purolator Express, USPS, and Canada Post Priority.
  • Express Services: UPS 2-Day Air, FedEx Express, and DHL Express.

Shipping Fees:

Shipping costs are calculated based on the shipping service, the size and weight of your items, and the destination. We charge no handling or processing fees, and our shipping rates are determined directly by our agreements with the shipping carriers.

Order Processing Time for Canada

  • In-Stock Orders: Orders placed before 2 PM (Monday through Friday) are processed on the same day or the next business day, with dispatch typically occurring the following business day. Orders placed over the weekend or on public holidays will be processed on the next business day.
  • Custom and Limited Production Orders: Orders that involve custom work or limited-production items will be processed according to the timeline provided at the time of order creation.

While we make every effort to meet our processing and dispatch timelines, delays may occasionally occur due to circumstances beyond our control (e.g., carrier delays, weather-related issues, etc.). In such cases, we will communicate with you to find a satisfactory solution.

Delivery Address and P.O. Boxes for Canada

We will only ship to the address registered with our payment processor at the time of purchase. Please ensure the delivery address is accurate before placing your order. We cannot modify the address once the order has been placed.

Tracking Your Order in Canada

After dispatch, you will receive a notification with the tracking number for your order. You can track your shipment through your AutoWireX.com account or on the carrier’s website using the provided tracking number.

Contact Us

If you have any questions or concerns regarding your delivery, feel free to reach out to our customer service team through the Contact Us page on our website.